Case Studies

Every case study in this section is a real external integration, not a demo environment. All but one generate real sessions in production today; the insurance claims coordinator is a pilot and is labelled as one. Customer names are not shown; the technical details are unaltered.

• A University Library Assistant — RAG-grounded Q&A, room booking, and loan renewal, served through a white-labeled integration gateway.
• A Customer Support Platform’s Embedding Layer — a third-party helpdesk product consuming Wetel’s embedding pipeline directly.
• An HR Screening Assistant — conversational candidate screening with a swappable digital-human avatar backend.
• An Insurance Claims Coordinator on WhatsApp (pilot) — a real-time, multi-party conversation state machine, not a single-user chatbot script.