Case Studies

Every case study in this section is a real external integration generating real sessions today, not a proof-of-concept sitting unused after a demo. Names are withheld at partner request; the technical details are unaltered.

• A University Library Assistant — RAG-grounded Q&A, room booking, and loan renewal, deployed across two cloud regions with a white-labeled integration gateway.
• A Customer Support Platform’s Embedding Layer — a third-party helpdesk product consuming Wetel’s embedding pipeline directly.
• An HR Screening Assistant — conversational candidate screening with a swappable digital-human avatar backend.
• An Insurance Claims Coordinator on WhatsApp — a real-time, multi-party conversation state machine, not a single-user chatbot script.