Blog
Analogies and real architecture behind building AI agents with Wetel.
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Is my company's data kept separate from other companies' data?
Yes, by workspace. Every request is tied to your workspace through the signed-in session or API key. Here is what that covers, what is not in place yet, and what to ask any vendor.
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Triage is sorting under scarcity: what support queues can steal from emergency medicine
When demand outstrips capacity, first-come-first-served fails. How emergency triage maps to support queues: tiers, a four-step lifecycle, and where an AI employee fits without becoming an autopilot.
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Voice notes for an AI employee: English, Malay, Chinese, and what we have not measured
What happens when a customer sends a voice note to a Wetel AI employee, how the language settings work for English, Malay and Chinese speakers, the documented limits, and the honest list of what we have not measured or built yet.
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What shipped, 1-8 October 2026
A plain-language round-up of the week's changelog: manager approvals, photos read by URL, speech changes, a per-agent supervision view, roles and model limits, and structured attachments.
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What happens to a workflow when nobody approves in time?
An approval request in Wetel does not wait forever and is never approved by default. When its time runs out it expires, and the workflow follows the expired path you wired up. Here is what to put on that path and what the owner sees.
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How an AI employee reads a photo, and how you check what it read
A customer sends a picture of a parcel label, a receipt or a form. Here is how a Wetel AI employee fetches the image, reads it, uses what it read, and leaves a record you can check, plus the limits and the confirmation step we recommend before anything consequential.