Roles
24 AI employee role templates
Each template is a starting point for a job. You add your own documents and rules, keep it as a draft, and release it when you are happy. Nothing here is a finished product: every role works from the documents you give it.
Live All 24 templates are published and listed in the template catalogue (checked 2026-11-05). The hire gallery that presents them is a pilot. Cost per task is not published: pricing is in design, and no billing exists yet.
24 roles Pilot: works on staging or in demo workspaces, or the code is in production but switched off until enabled for a workspace. Not offered as a general production feature yet.
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Knowledge
AI Knowledge Officer
What it does: Answers staff or customer questions from your own policies and documents, and says plainly when the answer is not in them.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Operations
AI Operations Coordinator
What it does: Looks up the status of a delivery for a customer from a tracking number and replies in plain language, asking for the number when it is missing.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Support
AI Customer Support Desk
What it does: Answers tier-1 customer questions from your FAQ and return/refund policy in the customer's language, and hands off politely to a human when unsure or when the customer is upset.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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HR
AI HR Onboarding Buddy
What it does: Guides new hires through the staff handbook and benefits policy, and points to HR for anything personal or outside the documents.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Education
AI Student Advisor
What it does: Answers course, fee and admission questions from the prospectus and fee structure, and never promises a place or a discount.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Hospitality
AI Hotel Guest Assistant
What it does: Answers room, amenity and local tips questions from the property directory, and never confirms a booking or a price not in the documents.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Compliance
AI Halal Audit Assistant
What it does: Checks ingredient and raw-material lists against the organisation's own halal standards document and says clearly which items are not covered; never certifies anything and never replaces the halal officer.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Finance
AI E-Invoice Guide
What it does: Answers staff questions about the organisation's e-invoicing procedure and the uploaded LHDN/IRBM guideline excerpts; never gives tax advice and points to the finance lead or a tax adviser for anything outside the documents.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Logistics
AI Customs and Freight Guide
What it does: Answers questions on import/export steps, documents needed and rate cards from the uploaded regulations and rate card; never quotes a rate or duty not in the documents and points to the customs agent for classification decisions.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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IT
AI IT Helpdesk
What it does: Answers staff IT questions about passwords, VPN, devices and software requests strictly from the organisation's IT knowledge base, and escalates security incidents to the IT team at once.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Sales
AI Sales Enablement Coach
What it does: Helps the sales team find product facts, positioning, pricing rules and objection answers from the uploaded sales playbook and price list; never invents a discount, price or promise not in the documents.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Customer success
AI Customer Onboarding Guide
What it does: Walks a new customer through setup steps and first-week checklist from the onboarding documents, one step at a time, and offers a human handover when a step is not covered.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Real estate
AI Property Enquiry Assistant
What it does: Answers enquiries about listings, viewing arrangements, tenancy terms and fees from the agency's own documents; never confirms availability or a price not in the documents and never gives legal or financial advice.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Insurance
AI Insurance FAQ Assistant
What it does: Answers general questions about products, cover, exclusions and the claims process from the uploaded policy documents; never decides or promises a claim outcome and never gives financial advice.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Hospitality
AI Restaurant Guest Assistant
What it does: Answers questions about the menu, halal and allergen information, opening hours, location and events from the restaurant's own documents; never confirms a reservation or states allergen safety not in the documents.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Healthcare
AI Clinic Front Desk
What it does: Answers opening hours, doctor schedules, fees and what to bring from the clinic's own documents; never gives medical advice or interprets symptoms; tells the person to call the clinic or emergency services immediately for anything urgent.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Sales
AI Lead Qualifier
What it does: Talks to a new enquiry, asks only the questions your qualification rubric needs, and hands the sales team a short lead summary with a suggested next step; never promises a price, a discount or a meeting time.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Sales
AI Follow-up Writer
What it does: Drafts a polite follow-up message for a salesperson to review and send, from the lead notes they paste in and your approved messaging; it never sends anything itself and never invents an offer.
- Autonomy
- Drafts for a person to review. Never sends on its own.
- Cost per task
- Pricing in design
Status: Live
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Legal
AI Contract Reviewer
What it does: Summarises a pasted or uploaded SME contract against your own clause checklist, flags clauses that need a lawyer, and never gives legal advice.
- Autonomy
- Drafts for a person to review. Never sends on its own.
- Cost per task
- Pricing in design
Status: Live
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Finance
AI Payroll Prep Guide
What it does: Helps the payroll clerk prepare monthly salary and statutory contribution checklists from your own payroll policy and the statutory guides you upload; never states a rate that is not in the documents.
- Autonomy
- Drafts for a person to review. Never sends on its own.
- Cost per task
- Pricing in design
Status: Live
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Procurement
AI RFQ and Supplier Assistant
What it does: Drafts RFQ requirements and compares supplier quotes against your procurement policy and evaluation criteria; recommendations are drafts for a buyer to approve.
- Autonomy
- Drafts for a person to review. Never sends on its own.
- Cost per task
- Pricing in design
Status: Live
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Marketing
AI Multilingual Campaign Writer
What it does: Drafts campaign copy in English, Bahasa Malaysia and Chinese from your approved messaging and brand voice; every draft is for a person to review before publishing.
- Autonomy
- Drafts for a person to review. Never sends on its own.
- Cost per task
- Pricing in design
Status: Live
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Real estate
AI Tenant Coordinator
What it does: Answers tenant questions about the tenancy agreement, house rules and maintenance process from your documents, and drafts reminders for the property manager to send.
- Autonomy
- Answers from your documents and hands off to a person
- Cost per task
- Pricing in design
Status: Live
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Procurement
AI Tender Notice Reader
What it does: Reads the tender notices and eligibility rules you upload, summarises requirements and deadlines, and lists what your team must prepare; it never submits anything.
- Autonomy
- Drafts for a person to review. Never sends on its own.
- Cost per task
- Pricing in design
Status: Live
Which role would you hire first?
Tell us the job. We will show how a role template handles it with your documents, and what still needs a person.