Tag: approvals
All the articles with the tag "approvals".
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Designing approval steps people actually read
An approval step only protects you if the manager reads it. How to write the title, summary, editable fields, deadline and replies of a Wetel approval request so a person can decide quickly and well, instead of clicking through.
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Triage is sorting under scarcity: what support queues can steal from emergency medicine
When demand outstrips capacity, first-come-first-served fails. How emergency triage maps to support queues: tiers, a four-step lifecycle, and where an AI employee fits without becoming an autopilot.
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What happens to a workflow when nobody approves in time?
An approval request in Wetel does not wait forever and is never approved by default. When its time runs out it expires, and the workflow follows the expired path you wired up. Here is what to put on that path and what the owner sees.
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Supervised or autonomous? What an AI employee should be allowed to do on its own
Two promises hide behind 'AI employee': one acts alone, the other checks with you. A practical way to decide what an AI employee may do on its own, before you hand over the keys.