Tag: reliability
All the articles with the tag "reliability".
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When an AI employee fails, what does the customer see?
A system is down, a step errors, a customer sends something the workflow cannot use. Here is what a Wetel AI employee says by default, how to route a failure to a reply you wrote, and where the real reason is recorded.
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Which AI model does my AI employee use, and what happens if it fails?
Every AI employee runs on the platform's default model unless someone picks another one, and the default provider tries a second provider automatically if a call fails. Here is who can choose and restrict models, and what you see when something goes wrong.