Tag: concepts

All the articles with the tag "concepts".

• Chatbot, assistant or AI employee: what is the difference?

  9 Oct, 2026

  Three terms that get used as if they meant the same thing. A plain guide for managers: what each one can do, what a chatbot is missing, and the parts that make an AI employee, with what is live in Wetel today and what is still being built.

• Tools, workflows, skills, agents: the words everyone uses differently

  1 Aug, 2026

  "Just give the agent some tools" hides four distinct layers that get built separately, tested separately, and fail separately. A call-center analogy for the terminology every AI vendor uses, but rarely defines the same way twice.