Tag: architecture
All the articles with the tag "architecture".
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Concurrent sub-agents and a certified GraphQL catalog: building a multi-partner AI front desk without writing three integrations
Updated:How Wetel's SUB_AGENT v2 concurrent dispatch and its certified operation catalog combine to let one AI agent reach into multiple partner APIs (OmniChat, Nortia, aisCRM) at once, all three firing concurrently with real data — verified live with real overlapping timestamps and an honest account of what it took to get there.
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Why your AI agent needs to interrupt you back
Updated:Most voice AI platforms call themselves 'interruptible' when they really mean turn-taking. Real barge-in needs voice-activity detection, frame-level audio handling, and a workflow engine that can cancel itself mid-thought — here's what that actually takes to build, and how Wetel does it.
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Tools, workflows, skills, agents: the words everyone uses differently
"Just give the agent some tools" hides four distinct layers that get built separately, tested separately, and fail separately. A call-center analogy for the terminology every AI vendor uses, but rarely defines the same way twice.