Tag: workflows
All the articles with the tag "workflows".
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Procedures you can read: why an AI employee should follow a graph, not one long prompt
An AI employee's way of working should be something your team can read, test and change on purpose: a set of steps with clear branches, not one long instruction you hope the model keeps to. Here is how that works in Wetel, and what it does not fix.
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Triage is sorting under scarcity: what support queues can steal from emergency medicine
When demand outstrips capacity, first-come-first-served fails. How emergency triage maps to support queues: tiers, a four-step lifecycle, and where an AI employee fits without becoming an autopilot.
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Building a front desk agent that delegates to specialists, entirely from the dashboard
Updated:A click-through walkthrough of Wetel's SUB_AGENT dispatch node and the certified operation picker — how to build one coordinator agent that hands a conversation off to three specialist agents at once, each pulling real, live data out of a connected partner system, without writing a partner integration by hand.
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Concurrent sub-agents and a certified GraphQL catalog: building a multi-partner AI front desk without writing three integrations
Updated:How Wetel's SUB_AGENT v2 concurrent dispatch and its certified operation catalog combine to let one AI agent reach into multiple partner APIs (OmniChat, Nortia, aisCRM) at once, all three firing concurrently with real data — verified live with real overlapping timestamps and an honest account of what it took to get there.
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How to connect Lark to a Wetel AI agent, step by step
A complete, reproducible walkthrough — from creating a Lark app in the developer console to a working AI agent that answers real questions about your Lark Base. No code required for most of it, and the one real bug we hit along the way (with the fix) is worth reading even if you're not touching Lark.